Chenille Cushion Cover - Decorative Home Accent 40-50 cm

This chenille cushion cover enhances any living space with its elegant design and soft texture. Featuring a woven bamboo structure, it offers a unique and inviting appearance that complements various interior styles. Ideal for adding a decorative touch to your sofa, chair, or bed, this cushion cover combines comfort with sophistication.

Key features

• Chenille Fabric: Provides a luxurious look and feel.
• Soft Texture: Adds comfort and warmth to your living space.
• Versatile Design: Complements various interior styles effortlessly.
• Decorative Accent: Perfect for use on sofas, chairs, or beds.

Specifications

• Material: Chenille fabric
• Pattern: Woven structure with bamboo relief
• Sizes: Available in 40 cm, 45 cm, and 50 cm
• Package contents: 1 × cushion cover
• Use: Suitable for living room and bedroom

At www.lunaverohome.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the information below before making a purchase.

Company Introduction

This website is operated by Lunavero. This website is intended for customers in Australia. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience for this market.

Shipping Costs

We offer free shipping on all orders.

Shipping cost: $0 per order
Applies to: All order sizes and eligible delivery locations

Processing Time

Order cutoff time: 8:00 PM (AEST, Australian Eastern Standard Time)

Orders are processed within 1–3 business days (Monday–Friday).

Orders placed during weekends or public holidays will be processed on the next business day.

Delivery & Transit Time

Estimated delivery time is 7–10 business days.

Note:
Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking link to monitor the delivery status online.

Returns & Damages

If you are not satisfied with your order or if your item arrives damaged or incorrect, contact us within 30 days of delivery at:
info@lunaverohome.com

Return instructions will be provided after approval. For full details, please review our Refund & Return Policy.

Important Notes

We are not responsible for delays caused by courier services outside of our control.

Customers are responsible for providing accurate shipping information at checkout.

Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges.

Customer Support Hours

Monday–Friday: 09:00 – 17:00 (AEST)
Saturday and Sunday: Closed

At Lunavero www.lunaverohome.com, your satisfaction is important to us. This policy explains the conditions for returns, refunds, and cancellations in accordance with applicable Australian consumer protection laws.

Returns

You may request a return within 30 days of delivery.

To initiate a return, contact our customer service at:
info@lunaverohome.com

Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, incorrect, or not as described. In such cases, we will cover the return shipping costs.

Exchanges

We accept exchanges. Contact our customer service if you wish to modify your order; however, we have a cutoff time of 8:00 PM (AEST, Australian Eastern Standard Time).

Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable Australian consumer protection laws.

Under Australian law, you may be entitled to repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality.

Restocking Fees

We do not charge any restocking fees.

Refunds

Once the return is received and inspected, refunds are processed within 7 business days.

Refunds will be issued using the same payment method used at the time of purchase.
You will receive a confirmation email once the refund has been completed.
Processing times may vary depending on the payment provider or bank.

Return Conditions

Items must be returned in the original packaging, including all accessories.

Products must be unused and in original condition, except where necessary for inspection.

Items must be securely packaged to prevent damage during return shipping.

If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.

Responsibility

We are not responsible for delays or damage that occur during return shipping.

Customers are encouraged to check their order within 24 hours of delivery and report any issues promptly.

Return Method

Returns are accepted only via postal shipping.

Defective, damaged, or incorrect items qualify for reimbursement of return shipping costs.

All other returns are the responsibility of the customer.

Address Changes

If you need to update your shipping address, contact us immediately at:
info@lunaverohome.com

We will make every effort to update your information, but we cannot guarantee changes once the order has been processed.

Undeliverable Packages

If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional costs for return and reshipment.

Important Address Notice

Our registered business address is not a return address. Returns sent without prior authorization may not be received or processed.

All returns must be approved by our customer service before shipping.

Company Information

Store Name: Lunavero
Website: www.lunaverohome.com

Registered Address (not a return address):
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada

Email: info@lunaverohome.com

How can I contact Lunavero?
You can contact us via email at info@lunaverohome.com. Our customer support team is happy to assist you with any questions or concerns regarding your order, our products, or general inquiries.

Do you ship worldwide?
No, we currently only offer shipping within Australia.

Where are the products shipped from?
All Lunavero products are shipped from our main warehouse in Ottawa, Canada, to ensure reliable delivery.

Can I modify or cancel my order?
To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, changes may no longer be possible if the order has already been processed or shipped. After delivery, you may request a return in accordance with our Refund & Return Policy.

Which payment methods do you accept?
We accept the following secure payment methods:

VISA
Mastercard
American Express
Apple Pay
Google Pay
PayPal

All payments are processed securely through encrypted payment systems.

When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days, excluding holidays. Please allow additional processing time during peak periods or promotions. Shipping typically occurs on the next business day after processing.

How long does delivery take?
Estimated delivery time within Australia is 7–10 business days. Most orders arrive within this timeframe; however, delays may occur due to high demand, courier issues, or unforeseen circumstances.

What if I do not receive my order?
If your order has not arrived within 35 days from the shipping date:

You may be eligible for a full refund.
A discount code may be offered as compensation for delayed deliveries.
If a package is confirmed lost, a refund will be issued.

Please contact us at info@lunaverohome.com for assistance.

How can I return an item?
To initiate a return, please email info@lunaverohome.com. Return requests must be approved before items are sent back. Defective or incorrect items must be returned before a refund can be processed. You may also request a replacement item. Please refer to our Refund & Return Policy for full details.

What if the item I received is defective, incorrect, or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately and include the following:

Your order number
Clear photos of the item
A brief description of the issue

The item must be returned before a refund is processed. A replacement can be sent instead upon request.

When will I receive my refund?
Refunds are issued to the original payment method used at checkout. Refunds to credit and debit cards are typically processed within 7–10 business days after the returned item is received or a cancellation is approved. If you have not received your refund after this period, please contact your bank as processing times may vary.

Security & Privacy
At Lunavero, your privacy and security are a top priority. We use secure payment systems and handle all personal data in accordance with applicable Australian privacy laws.