FAQ
How can I contact Lunavero Home?
You can contact us via email at info@lunaverohome.com. Our customer support team is happy to assist you with any questions or concerns regarding your order, our products, or general inquiries.
Do you ship worldwide?
No, we currently only offer shipping within Australia.
Can I modify or cancel my order?
To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, changes may no longer be possible if the order has already been processed or shipped. After delivery, you may request a return in accordance with our Refund & Return Policy.
Which payment methods do you accept?
We accept the following secure payment methods:
VISA
Mastercard
American Express
Apple Pay
Google Pay
PayPal
All payments are processed securely through encrypted payment systems.
When will my order be processed?
Processing Time
Order cut-off time: 8:00 PM (AEST, Australian Eastern Standard Time)
Order Handling Time within 1–3 business days (Monday–Friday).
Orders placed during weekends or public holidays will be processed on the next business day.
Transit Time
Delivery time is 7–10 business days.
Note:
Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances outside our control.
Total Delivery Time
8-13 Business Days
Please contact us at info@lunaverohome.com for assistance.
How can I return an item?
To initiate a return, please email info@lunaverohome.com. Return requests must be approved before items are sent back. Defective or incorrect items must be returned before a refund can be processed. You may also request a replacement item. Please refer to our Refund & Return Policy for full details.
What if the item I received is defective, incorrect, or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately and include the following:
Your order number
Clear photos of the item
A brief description of the issue
The item must be returned before a refund is processed. A replacement can be sent instead upon request.
When will I receive my refund?
Refunds are issued to the original payment method used at checkout. Refunds to credit and debit cards are typically processed within 7 business days after the returned item is received or a cancellation is approved. If you have not received your refund after this period, please contact your bank as processing times may vary.
Security & Privacy
At Lunavero Home, your privacy and security are a top priority. We use secure payment systems and handle all personal data in accordance with applicable Australian privacy laws.